Bassam founded AtlasRTX with a simple mission: to build a role model technology company based in Park City, Utah that showcases best practices in customer experience (#ClientsFirst), employee experience (#CofounderCulture & #BluntButKind), and business development (#MoreWithLess & #IntellectuallyHonest). The founding vision was equally simple: to enable the future of engagement – real-time experience (RTX) that brings together artificial intelligence chatbots, mobile messaging, and human augmentation under the tagline “chatbots + humans, better together.”
Prior to founding AtlasRTX, Bassam was Chief Operating Officer at MaritzCX, the world’s largest customer experience technology company with annual revenues of $200 million. As COO, he was responsible for all operations globally with a team spanning 18 offices around the world and numbered over 600 permanent and over 1,500 hourly staff.
Before MaritzCX, Bassam was Chief Business Officer at inContact, the largest cloud provider of enterprise software for contact centers. He was responsible for all customer and revenue operations of the $200 million, publicly-traded company (NASDAQ ticker is ‘SAAS‘) which has since been acquired by NICE. During his five-year tenure, the company’s market cap grew from $98 million to over $600 million. Prior to inContact, Bassam was with other leading-edge technology companies such as Omniture (acquired by Adobe), Attensity (acquired by inContact), Siebel Systems (acquired by Oracle), IBM, and Philips Electronics. Bassam holds B.S., M.S., and M.Phil. degrees in Computer Science as well as an M.B.A. in Management of Technology from the University of Utah.