AtlasRTX announces former Vivint SVP Steve Dixon as new Chief Customer Officer
AtlasRTX, an industry-leading customer engagement platform combining artificial intelligence, text messaging, and human-augmented interaction to create “real-time experiences”, today announced that it has appointed Steve Dixon as its new Chief Customer Officer effective August 6, 2018.
“Steve is one of the most talented and experienced client success executives in the country; more importantly, he’s someone I trust and respect to take care of our clients and serve as their champion within the company. We are a #ClientsFirst company and bringing Steve onboard is a testament to how serious we are about that mission,” said Bassam Salem, the company’s Founder and CEO.
Steve has worked with numerous globally established and well-respected companies and brings with him more than 25 years of experience managing customer-facing teams. He joins AtlasRTX from Vivint Smart Home, where, as Senior Vice President Customer Experience & Operations, he was responsible for overseeing all customer and service functions across the company. He also directed Vivint’s Customer Loyalty team and led the company’s Sales Operations group.
Before joining Vivint, Steve was Vice President of Account Management at Adobe Systems. While there, he oversaw all enterprise relationships for the company. His teams serviced hundreds of Fortune 500 clients and thousands of other clients around the world in the digital online marketing industry. Prior to that, he served as Director of Client Services at Financial Fusion, a subsidiary of Sybase, and as Senior Manager of Client Services at Automatic Data Processing (ADP).
“One of the things I’m most excited about is the opportunity to align our solutions with an almost endless number of use cases or scenarios that will allow our customers to use AtlasRTX technology to expand and enhance how they interact with their own customers,” Steve said in a statement. “AtlasRTX is uniquely positioned to take advantage of what I see as the convergence of three trends: 1) newly-maturing AI and chatbot technology, 2) companies seeking to modernize and optimize how they communicate with their customers, and 3) consumer acceptance and preference for messaging, technology, and automation as a means of not only communicating but of getting what they need.”
Steve earned a bachelor’s degree in Communications from Brigham Young University. He will be based in the company’s headquarters near the slopes of Park City, Utah.